360 degree feedback

Powerful feedback platforms to suit any needs, and extensive expert support.

Are you looking to introduce or change up a 360 degree feedback tool? Some of the world’s best organisations including Tesco, PepsiCo, NatWest Group and BP trust our 360 degree appraisals, but we can also help you if you’re looking for something on a far smaller scale too.
  • Powerful suite of 360 platforms to suit all needs and budgets
  • Developed using our 30+ years’ experience in this field
  • Benefit from dedicated support to design and implement your programme
  • Offer of expert guidance for participants, coaching or any other development support needed.

360 Plus

Our 360 Plus platform offers a truly extensive array of features. It is ideal for larger organisations, those with advanced needs or wanting something fully scalable.

ETS 360

This powerful platform is well-equipped with features, as standard. It is suited to organisations with smaller numbers or with more straightforward needs.

360 Partner

Our Partner platform is perfect for other consultancies. It enables them to set up and run multiple branded 360s for their own clients using our feature-rich tools.

360 Now

Aimed at individuals or very small groups, the 360 Now platform uses an ETS-branded tool. It comes with an extensive 360 feedback question bank that is ready-to-go when you are.

Get a programme that fits

It’s important you get a 360 degree feedback programme that fits your business. And our different approaches come with various options for questions and frameworks. We can offer you access to an extensive ETS 360 feedback question bank or allow you to upload an existing question set – which is often good for small groups or those looking to deploy quickly. Typically though, we suggest creating a tailored questionnaire that’s based on your values or competencies. This design process may involve the following:

  • Questionnaire review (of anything used previously)
  • Stakeholder interviews/other context gathering
  • Questionnaire working session
  • Employee validation panel/s
  • Creating levelled questionnaires (based on frameworks)

360 degree feedback login screens

Choose the platform that’s right for you

Our 360 feedback platforms offer a wealth of options to suit different needs and budgets. A powerful array of features and flexibility mean that one of these will work for most organisations. However, if you need something truly unique, we can also scope and build a custom 360 appraisal tool to order. Here are just some of the features we can offer you:

  • Branding
  • Multiple levels of access (participants/administrators)
  • Single sign-on
  • Live data feed
  • Self-registration
  • Simultaneous feedback.

360 feedback tools users will love

All of our 360 feedback tools are intuitive and offer your participants and admin users a host of features to make their lives that little bit easier. This includes:

(For participants)

  • Select and invite feedback providers
  • Complete a self-questionnaire
  • Get support and guidance on the process
  • Mobile-enabled completion

(For admin users)

  • Manage user details and add people to the system
  • Launch a feedback cycle
  • Monitor completion, in real time
  • Library of email templates
leadership development programmes 360 feedback
Philips 360 feedback tool sample screenshots

Powerful reporting at your fingertips

It is so important to make it easy for participants to access, interpret and act on their reports. So that’s what we do across each of our 360 feedback platforms. Here are some of the reporting features we include:

  • Guidance on interpreting results
  • Helpful summary of key findings
  • Breakdown of verbatim comments
  • Detailed breakdown of results
  • Easily downloadable report output (PDF)
  • Aggregate reports
  • Snapshot reports

Expert support to drive change

To really maximise the benefits of a 360 feedback process, you need to support participants after they get their feedback. Now, this can look very different from one organisation to the next but some of the ways our experts can help include:

  • Feedback facilitation workshop
  • HR training (train-the-trainer on feedback facilitation)
  • One-to-one feedback facilitation with participants
  • Personal development coaching
  • Tailored leadership and management development initiatives.
360 degree feedback discussion


What is 360 degree feedback?

360 degree feedback is a process where employees receive anonymous feedback from peers, direct reports and their manager, and sometimes clients.

Does 360 degree feedback work?

360 degree feedback can be invaluable development tool for individuals, as well as providing rich aggregate data for organisations. But its value can only be truly realised in feedback is acted upon.

What are the best 360 degree feedback questions to ask?

360 degree feedback questions are often based on a competency or behavioural framework. Questions will often be categorised around these (or similar) areas: results focus, strategic thinking, people management, working collaboratively, accountability, integrity and customer focus.

Why is 360 degree feedback important?

360 degree feedback is unique in being able to provide rounded feedback from multiple sources. It can unearth blind spots and hidden strengths, in the process helping to raise an individual’s self-awareness and informing their personal development priorities.

Issues with 360 degree feedback

Some of the biggest issues with 360 degree feedback include when in it is an HR-led exercise with no senior sponsor, when people aren’t clear on its purpose or how to give feedback, when the questions used aren’t relevant, if there are unanswered concerns around confidentiality and when there is no focus or support around taking action.

What companies use 360 degree feedback?

It is estimated that in excess of 90% of blur chip organisations use 360 degree feedback in some capacity. We alone work with a number of FTSE 100 companies including Tesco, NatWest Group, BT and Sainsbury’s.

What are the best 360 degree feedback rating scales?

The best 360 degree feedback rating scale will depend on your specific needs and culture. Some of the most commonly used include an effectiveness scale, observed frequency scale and development scale.

How often should 360 degree feedback be used?

The optimal frequency for 360 degree feedback tends to be between 12 and 18 months in our experience. However, sometimes it is helpful to run ‘follow-up’ processes in a shorter timeframe.

How much does 360 assessment cost?

There is quite a large variance in the cost of 360 degree feedback but it can start from as little as £50 per participant. However, there may also be a licence cost to factor in too and more sophisticated platforms, bespoke questionnaires and other complex requirements naturally push up the cost.

Want to find out more about our 360 feedback tools?