Solution
Created a 360 feedback programme to focus employee development
The questionnaire
Philips and ETS ensured that the 360 questionnaire aligned with a new competency framework and leadership behaviours introduced at Philips. This allows people to see clearly their areas of strength and their development needs against key behaviours at Philips.
The system and reports
The report generated by the system and given to participants afterwards is equally clear and simple, highlighting just a couple of feedback themes and development areas. We created these in a highly visual format, graphically displaying key findings rather than showing lots of data.
Magdalena Bracco explains the thinking behind this:
“Our brief to ETS was that reports should ‘go beyond the number’ to explore key themes and capabilities for particular roles as this is more meaningful and beneficial for participants. This then allows them to have a focused development discussion with their line manager.”
In addition to the work on the 360 tool and questionnaire design consultation, our business psychologists have supported HR teams and managers at Philips leading training webinars. These cover how to structure and manage effective behavioural development conversations.
There are also further plans to develop the 360 feedback tool used by Philips. We’re exploring the addition of a questionnaire builder function, which would allow users to build their own questionnaires and select the competencies they wish to be measured against.
