Engagement & surveys Tag

employee experience dial image

From employee engagement to employee experience

Current state of play Employee engagement is complex and touches upon almost all known parts of human resource management. There’s no single definition but most scholars agree that engaged employees typically have high levels of energy and identify strongly with their work. Studies have shown links between engagement and organisational performance outcomes including employee retention, productivity, profitability customer loyalty and safety (Markos & Sridevi, 2010). Much research has also explored drivers of employee engagement that, if present, can enhance it. One such...

retail industry workers

Retail employee experience special report

The 21st century retail challenge The world has turned and the retail industry has experienced and been affected by seismic changes in the last decade. But what has been the impact on employees’ experience at work amid all of this industry and organisational change? And where should retail employers be focusing to keep hold of and get the best from their people going forward? We’re well placed to answer these questions and shine a light on the retail employee experience through our...