Blog: HR means business

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Taking action on employee engagement survey results

It seems to us that much of the cynicism around employee engagement surveys stems not from the process itself but more often what happens next. A clear commitment to taking action on engagement survey results, and having the resources and support to do so is paramount. Frankly, without this, the survey is indeed a fruitless exercise! But with so many organisations falling down at the action planning stage, we thought we’d look more closely at a couple of key strategies and...

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A definitive guide to employee engagement survey communications

Whether it is more regular pulses or an annual employee engagement survey, it is always a big undertaking for organisation. And an essential element to get right is communications. Without clear communication throughout, even the best of surveys will likely fail to yield the desired outcomes. Having been involved in the planning, running and follow up of hundreds (or maybe thousands) of engagement surveys for our clients, we know what works. And what doesn’t. In this guide we’ll set out advice,...

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Spotlight on: Employee experience in the housing sector

In this report we explore what’s key to improving the employee experience of people working in the housing sector. Our team has analysed our engagement survey housing data and compared it with our other industries to reveal some eye-opening differences, things to celebrate and a couple of notable areas to address in leadership comms and enablement. The housing sector is an area ETS has worked extensively in over recent years. Partnering with the likes of Clarion Housing, Guinness Partnership, First Ark (now...

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Are diversity stats papering over inclusion cracks?

Diverse teams are good for business – that much is abundantly clear. McKinsey found that companies with diverse executive teams are 33 percent more likely to outperform their peers on profitability. Pretty compelling. But herein lies the problem – focusing too much on diversity statistics might be a distracting measurement. It’s a bit like going on a diet of unhealthy, low calorie snacks. On the outside, everything looks good but who knows what is happening on the inside? It is distracting,...

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Why employee experience matters more than ever

COVID-19 has changed everything, perhaps forever for some organisations, industries and employees. Certainly, the short-to-medium term future will be quite different for us all. But the focus of business needs to move quickly to what comes next. Keith McGrane, a Senior Consultant Psychologist at ETS, explains: "There are likely lots of initiatives your organisation could push right now, but what are the people strategy activities that you should prioritise to deliver the very best employee experience in the months ahead?" This is...