360 appraisal questions and best practice examples

Results focus

• Demonstrates a track record of delivering results
• Drives strong enthusiasm and a 'can do' attitude to achieving results in employees
• Applies knowledge to remove significant barriers to ensure achievement of results
• Is relentless in the pursuit of SMART objectives for themselves and others
• Generates new ideas, opportunities, and innovations to drive continuous improvement and sustainable growth
• Builds a high performance culture focussed on delivery and excellence
• Demonstrates drive and ambition in the pursuit of business goals

Strategic thinking

• Translates organisation's mission and strategy into meaningful objectives for teams and individuals
• Deals with immediate challenges day to day without losing focus on the bigger picture
• Identifies and takes advantage of commercial opportunities to maintain a competitive edge
• Plan ahead and set goals which align with the business unit and overall company vision effectiveness
• Implements plans that create alignment which drive effectiveness across teams

People management

• Provides a balance of direction and empowerment to enable the team to grow
• Sets clear, challenging and measurable goals so that people know what is expected of them
• Provides timely and constructive feedback
• Encourages individuals to take on stretching challenges and new responsibilities
• Identifies opportunities for the team to develop in-line with the needs of the business
• Manages good and poor performance effectively and confidently
• Actively leads by example and champions diversity in everyday actions and decisions

Working collaboratively

• Adopts and promotes a collaborative way of working
• Builds relationships across differing teams to encourage teamwork and knowledge sharing for superior business performance
• Utilises internal and external networks in the industry or profession to achieve goals
• Demonstrates an inclusive approach by bringing together the right people to achieve common goals
• Sets up measures to regularly evaluate how well the team is working with others
• Consults with the team when decisions and actions affect them
• Works hard to create and openly share plans, ideas, and goals that include the right people

Ownership and accountability

• Takes responsibility for the outcomes of decisions they have made
• Conveys clear expectations, holding people fully accountable for achieving all key business goals
• Provides the right level of support to empower people to take accountability in their work
• Consistently follows through and delivers on even difficult commitments, and challenges those who do not
• Accepts ultimate responsibility for their achievement of objectives

Integrity

• Is trusted and fosters an environment of trust
• Role models the values to motivate others
• Holds self and others accountable on issues of ethics and social responsibility
• Respects differences and similarities; taking the time to understand the viewpoints of others
• Shows respect when interacting with others, regardless of level, both inside and outside of the company

Customer focus

• Actively works to earn the trust and respect of customers in order to build superior relationships
• Demonstrates a thorough and holistic understanding of customers' needs
• Sets realistic expectations with customers and delivers on commitments
• Actively seeks or encourages others to seek customer input and feedback to improve what we do
• Proactively and constructively challenges current business assumptions to consider how to provide value to customers and clients beyond their expectations
• Demonstrates to their team the importance of excellent client handling skills through the behaviours they role model.