Much has been made of the impact of low employee engagement on organisational outcomes. But even where engagement is higher, this doesn’t always translate to better performance.
We’ve seen organisations improve employee engagement survey scores with generally ‘good’ engagement and still face issues. These include high staff turnover or poor performance. The reason is that they overlook other key aspects relating to their culture and employee experience. Some specific challenges for organisations right now are:
Our approach starts with treating the employee experience more holistically. We recognise that engagement is just one part of this. That’s why we created our EX3 model for employee surveys, which measures three key elements – enablement, empowerment and engagement.
But running diagnostics is just the start. We then guide managers on where action is needed, and can support with: