Professional services

Professional services is another sector that has been undergoing pretty significant transformation. Customers now have a huge choice of providers for many professional services and, as such, their expectations have increased, creating a real ‘buyer’s market’. We’ve seen first-hand through our work with clients like Allegis Group, Ashurst and Dentons that this often requires a change in their people strategies and a review of their culture and desired behaviours and competencies.

Common industry challenges

Slow to adapt to changing workplace/employee demands
Disruption of resourcing models and growing reliance on flexible resource
Failing to attract and retain talent, particularly female workers
External pressures – smaller margins, tighter delivery timescales.

How to tackle them

Focus on workplace culture change
Update policies – i.e. offering flexible working
Review skills gaps and talent pipelines
L&D focus – particularly around adding digital capability
Review competency frameworks.

Want to talk about your people plans?