Professional services

Professional services is another sector that has been undergoing pretty significant transformation. Customers now have a huge choice of providers for many professional services and, as such, their expectations have increased, creating a real ‘buyer’s market’. We’ve seen first-hand through our work with clients like Allegis Group, Ashurst and Dentons that this often requires a change in their people strategies and a review of their culture and desired behaviours and competencies.

Common industry challenges

  • Slow to adapt to changing workplace/employee demands
  • Disruption of resourcing models and growing reliance on flexible resource
  • Failing to attract and retain talent, particularly female workers
  • External pressures – smaller margins, tighter delivery timescales.

How to tackle them

  • Focus on workplace culture change
  • Update policies – i.e. offering flexible working
  • Review skills gaps and talent pipelines
  • L&D focus – particularly around adding digital capability
  • Review competency frameworks.
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