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employee experience Tag

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10 new employee survey questions to ask during COVID period

by Steven Arbuckle
Blog
20th October 2020

“There are no right answers to the wrong questions” This is an indisputable truth, surely? Regardless, this is certainly true of employee engagement surveys. Asking the most relevant questions has always been important but it is particularly so right now with the employee experience (and much more besides) having been turned on its head by COVID-19. So, how should you respond? To help you, we’ve looked at what other organisations are doing with their surveys and delved into some new employee survey...

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Spotlight on: Employee experience in the housing sector

by Ben Egan
Resources
25th August 2020

In this report we explore what’s key to improving the employee experience of people working in the housing sector. Our team has analysed our engagement survey housing data and compared it with our other industries to reveal some eye-opening differences, things to celebrate and a couple of notable areas to address in leadership comms and enablement. The housing sector is an area ETS has worked extensively in over recent years. Partnering with the likes of Clarion Housing, Guinness Partnership, First Ark (now...

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Why employee experience matters more than ever

by Steven Arbuckle
Resources
24th July 2020

COVID-19 has changed everything, perhaps forever for some organisations, industries and employees. Certainly, the short-to-medium term future will be quite different for us all. But the focus of business needs to move quickly to what comes next. Keith McGrane, a Senior Consultant Psychologist at ETS, explains: "There are likely lots of initiatives your organisation could push right now, but what are the people strategy activities that you should prioritise to deliver the very best employee experience in the months ahead?" This is...

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Organisational culture development: An essential guide

by Deborah Kuness
Uncategorised
23rd May 2020

Having in place the right organisational culture is crucial to business fortunes. In truth, it always has been. But in an age when so many employees work remotely, where managers need to oversee disparate teams and where senior leaders can appear (and sometimes, sadly actually are) very far removed from those on the front line, it is now even more so. But how do you know if your current culture is fit for purpose, where do you start? Do your people...

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From employee engagement to employee experience

by Ben Egan
Resources
18th November 2019

Current state of play Employee engagement is complex and touches upon almost all known parts of human resource management. There’s no single definition but most scholars agree that engaged employees typically have high levels of energy and identify strongly with their work. Studies have shown links between engagement and organisational performance outcomes including employee retention, productivity, profitability customer loyalty and safety (Markos & Sridevi, 2010). Much research has also explored drivers of employee engagement that, if present, can enhance it. One such...

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