employee experience Tag

hybrid-work

How to ‘do’ hybrid & best hybrid work examples

As hybrid work becomes the ‘new normal’, how best to approach it is THE topic of conversation right now for businesses. With the easing of Covid restrictions and return to workplaces, this is dominating the thoughts of HR and business leaders. So, what should ‘hybrid work’ look like, what do employees want and what do organisations need? We look at hybrid work examples from some of the world’s highest profile companies and seek out the views of a handful of our...

Employee survey tools

Employee feedback: What kind of organisation is yours?

Gathering employee feedback has never been easier. And yet, despite employee engagement surveys or pulse checks being commonplace, it’s hugely frustrating many aren’t having the desired impact. So, why is that? As a subject very close to our heart, this is something we’ve explored at length. And what we’ve found is some familiar failings and four distinct ‘types’ of organisations, as characterised by their approach to employee engagement and gathering feedback. Which type of organisation is yours? We think organisations typically fit into...

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10 new employee survey questions to ask during COVID period

“There are no right answers to the wrong questions” This is an indisputable truth, surely? Regardless, this is certainly true of employee engagement surveys. Asking the most relevant questions has always been important but it is particularly so right now with the employee experience (and much more besides) having been turned on its head by COVID-19. So, how should you respond? To help you, we’ve looked at what other organisations are doing with their surveys and delved into some new employee survey...

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Spotlight on: Employee experience in the housing sector

In this report we explore what’s key to improving the employee experience of people working in the housing sector. Our team has analysed our engagement survey housing data and compared it with our other industries to reveal some eye-opening differences, things to celebrate and a couple of notable areas to address in leadership comms and enablement. The housing sector is an area ETS has worked extensively in over recent years. Partnering with the likes of Clarion Housing, Guinness Partnership, First Ark (now...

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Why employee experience matters more than ever

COVID-19 has changed everything, perhaps forever for some organisations, industries and employees. Certainly, the short-to-medium term future will be quite different for us all. But the focus of business needs to move quickly to what comes next. Keith McGrane, a Senior Consultant Psychologist at ETS, explains: "There are likely lots of initiatives your organisation could push right now, but what are the people strategy activities that you should prioritise to deliver the very best employee experience in the months ahead?" This is...

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Organisational culture development: An essential guide

Having in place the right organisational culture is crucial to business fortunes. In truth, it always has been. But in an age when so many employees work remotely, where managers need to oversee disparate teams and where senior leaders can appear (and sometimes, sadly actually are) very far removed from those on the front line, it is now even more so. But how do you know if your current culture is fit for purpose, where do you start? Do your people...

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From employee engagement to employee experience

Current state of play Employee engagement is complex and touches upon almost all known parts of human resource management. There’s no single definition but most scholars agree that engaged employees typically have high levels of energy and identify strongly with their work. Studies have shown links between engagement and organisational performance outcomes including employee retention, productivity, profitability customer loyalty and safety (Markos & Sridevi, 2010). Much research has also explored drivers of employee engagement that, if present, can enhance it. One such...