Author: Ben Egan

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Are diversity stats papering over inclusion cracks?

Diverse teams are good for business – that much is abundantly clear. McKinsey found that companies with diverse executive teams are 33 percent more likely to outperform their peers on profitability. Pretty compelling. But herein lies the problem – focusing too much on diversity statistics might be a distracting measurement. It’s a bit like going on a diet of unhealthy, low calorie snacks. On the outside, everything looks good but who knows what is happening on the inside? It is distracting,...

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Why employee experience matters more than ever

COVID-19 has changed everything, perhaps forever for some organisations, industries and employees. Certainly, the short-to-medium term future will be quite different for us all. But the focus of business needs to move quickly to what comes next. Keith McGrane, a Senior Consultant Psychologist at ETS, explains: "There are likely lots of initiatives your organisation could push right now, but what are the people strategy activities that you should prioritise to deliver the very best employee experience in the months ahead?" This is...

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What’s next for employees and organisations in new normal?

Out of the office, for good? As far as proofs of concepts go, the last four months of mass home working has been pretty conclusive. Certainly, that is the impression we have been given by our clients and others in our network. And this view is backed up by the results of our latest ETS Quick Poll. A headline finding was 72% of respondents saying they feel more positive about different ways of working in the future. And this, alongside the...

Diversity & inclusion gender special report

There are plenty of headlines and soundbites hailing the progress being made by businesses with diversity and inclusion (D&I). From more female CEOs in Fortune 500 companies than ever to the highest numbers of black and ethnic minority police officers in England and Wales since records began – there’s plenty of good news to celebrate. However, despite this undoubted progress and positivity, we mustn’t lose sight of why diversity and inclusion matters so much or how much further we still...

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How to set better employee performance objectives

Creating poor quality employee performance objectives and setting them up badly will lead to misdirected efforts, weak accountability and, at best, slows the forward momentum of your business. Conversely, when people work to good objectives, they’re more likely to achieve excellent results. There’s an opportunity here for HR managers to support the writing and acceptance of good objectives. This is the starting point for achieving a high performance culture. So, how do you do this? 1. Help people to take accountability Individuals are far...

Retail employee experience special report

The 21st century retail challenge The world has turned and the retail industry has experienced and been affected by seismic changes in the last decade. But what has been the impact on employees’ experience at work amid all of this industry and organisational change? And where should retail employers be focusing to keep hold of and get the best from their people going forward? We’re well placed to answer these questions and shine a light on the retail employee experience through our...

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From employee engagement to employee experience

Current state of play Employee engagement is complex and touches upon almost all known parts of human resource management. There’s no single definition but most scholars agree that engaged employees typically have high levels of energy and identify strongly with their work. Studies have shown links between engagement and organisational performance outcomes including employee retention, productivity, profitability customer loyalty and safety (Markos & Sridevi, 2010). Much research has also explored drivers of employee engagement that, if present, can enhance it. One such...