Author: Ben Egan

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People development: Why a different approach to L&D is needed

Work and workplaces were already undergoing massive change, and that was before the year that just was! So, what is now needed from an organisation design point of view? What are the people development and L&D priorities; what new skills do today’s workers want and how do they want to learn? These are big questions to which business leaders must find the answers. Their success and that of their people depends on it. In this article we explore at what people development...

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Why your organisational roadmap must start with an employee survey

What a difference a year makes… It is 12 months since ‘Lockdown 1’ began. What has followed since has forced enormous changes for huge numbers of workers and businesses. Of course, many restrictions and practices will remain in place in the ‘new normal’ but Spring, the vaccine rollout and the Government’s roadmap are all bringing optimism. So, what next for businesses? With so much change, there is an opportunity or perhaps even an obligation now for organisations take stock. To reset...

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Workplace trust: Why it matters and how to build it

Trust is the bedrock of all relationships and our working ones are no different. In this article I’ll take a closer look at why trust, during this Covid-impacted world, is so important and offer practical guidance for leaders and managers on how to go about fostering a high trust culture in their own teams. Why workplace trust matters, and why now? Consider the way work gets done now versus 30 years ago. There has been a marked shift towards more cross-functional and...

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A definitive guide to employee engagement survey communications

Whether it is more regular pulses or an annual employee engagement survey, it is always a big undertaking for organisation. And an essential element to get right is communications. Without clear communication throughout, even the best of surveys will likely fail to yield the desired outcomes. Having been involved in the planning, running and follow up of hundreds (or maybe thousands) of engagement surveys for our clients, we know what works. And what doesn’t. In this guide we’ll set out advice,...

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Spotlight on: Employee experience in the housing sector

In this report we explore what’s key to improving the employee experience of people working in the housing sector. Our team has analysed our engagement survey housing data and compared it with our other industries to reveal some eye-opening differences, things to celebrate and a couple of notable areas to address in leadership comms and enablement. The housing sector is an area ETS has worked extensively in over recent years. Partnering with the likes of Clarion Housing, Guinness Partnership, First Ark (now...

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What are the best employee engagement survey questions to ask?

There remains a good deal of scepticism concerning the effectiveness of employee engagement surveys. Some commentators have pointed to workplace changes and the speed of change as factors in the need for more regular employee feedback. And, while that is all true, the fact is that lots of engagement surveys (and pulse checks) fail for two very basic but fundamental reasons: They do not ask the right questions Managers and/or the organisation are not committed to acting on findings   As an...

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From employee engagement to employee experience

Current state of play Employee engagement is complex and touches upon almost all known parts of human resource management. There’s no single definition but most scholars agree that engaged employees typically have high levels of energy and identify strongly with their work. Studies have shown links between engagement and organisational performance outcomes including employee retention, productivity, profitability customer loyalty and safety (Markos & Sridevi, 2010). Much research has also explored drivers of employee engagement that, if present, can enhance it. One such...

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Retail employee experience special report

The 21st century retail challenge The world has turned and the retail industry has experienced and been affected by seismic changes in the last decade. But what has been the impact on employees’ experience at work amid all of this industry and organisational change? And where should retail employers be focusing to keep hold of and get the best from their people going forward? We’re well placed to answer these questions and shine a light on the retail employee experience through our...